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Journal articles
The evoking power of servicescapes: Consumers' inferences of manipulative intent following service environment-driven evocations
Renaud Lunardo 1
Author
Dominique Roux 2
Author Employer institution : Université de Reims Champagne-Ardenne IdHAL : dominique-roux ORCID : https://orcid.org/0000-0002-6426-9119
Damien Chaney 3, 4
Author IdHAL : damien-chaney ORCID : https://orcid.org/0000-0002-4321-5568
1
Kedge Business School [Talence] (680, Cours de la Libération, 33405 Talence Cedex - France)
3
Département de marketing [ESC Troyes] (Groupe ESC Troyes
Campus Brossolette
217 avenue Pierre Brossolette
CS 20710 – 10002 Troyes Cedex - France)
- Groupe ESC Troyes en Champagne (Groupe ESC Troyes Campus Brossolette 217 avenue Pierre Brossolette CS 20710 – 10002 Troyes Cedex - France)
4
REGARDS - Recherches en Économie Gestion AgroRessources Durabilité Santé- EA 6292 (UFR des Sciences Economiques, Sociales et de Gestion - 57, bis rue Pierre Taittinger
51096 Reims Cedex - France)
- URCA - Université de Reims Champagne-Ardenne : EA 6292 (9 boulevard de la Paix - CS 60005 - 51724 Reims cedex - France)
- MSH-URCA - Maison des Sciences Humaines de Champagne-Ardenne (Campus Croix-Rouge
57 rue Pierre Taittinger
BP 30 - 51571 Reims Cedex - France)
- URCA - Université de Reims Champagne-Ardenne (9 boulevard de la Paix - CS 60005 - 51724 Reims cedex - France)
Document type :
Journal articles
Complete list of metadatas
https://hal.univ-reims.fr/hal-02047959
Contributor : Damien Chaney <>
Submitted on : Monday, February 25, 2019 - 12:32:25 PM
Last modification on : Wednesday, September 16, 2020 - 5:31:06 PM
Contributor : Damien Chaney <>
Submitted on : Monday, February 25, 2019 - 12:32:25 PM
Last modification on : Wednesday, September 16, 2020 - 5:31:06 PM
Identifiers
- HAL Id : hal-02047959, version 1
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Citation
Renaud Lunardo, Dominique Roux, Damien Chaney. The evoking power of servicescapes: Consumers' inferences of manipulative intent following service environment-driven evocations. Journal of Business Research, Elsevier, 2016, 69 (12), pp.6097-6105. ⟨hal-02047959⟩
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